Leap Frog Customer Service

www.leapfrog.com

Ok - I LOVE LeapFrog products -they are educational, the characters are lovable and they teach my kids (or at least my 3 year old).

GOOD CS STORY:
My Fater in Law bought him a LeapPad (too old for him) and he liked it except the right page never wokred, so we returned it. The new one worled - for a day - then the right page didn't work; so I called LeapFrog - they were very apologetic and said they would send me a new one and all I had to do was return the broken one when I received the working one - 7 business days later the transaction was completed and the new LeapPad works (for now)

BAD CS STORY:
So now my son received My learning Leap for his birthday and he immediately took him to bed and wouldn't let him out of his sight. This product needs to have recording (14 of them) done by the parent for it to work properly. The recording "disapeared" after 5 days so I re-recorded it, 2 days later it happened again so I re-recorded it, then when it happened again I called LeapFrog, and the CS rep said to clean the batteries contacts and try one more time - I did, the next day AGAIN! So I called back and said it wasn't working and the woman said to ask my friend who gave it as a gift to get me the receipt and return it to the store (without the box). When I told her I didn't want to do that she informed me that my son would have to make do without his faovrite toy for at least two weeks while I send it back to them - when I told her about my previous experience she told me that was not typical and she wasn't able to do that - when I pushed she put me on hold and then came back and said "this time we'll do it but don't expect it again in the future" I thanked her and my response should ave been "well don't expect my patronage in the future"

I haven't received the new LeapFrig yet, but I'll let you know

An atypical morning....

Good Morning

It's 9am and my baby (9 mths old) has just gone down for his morning nap, and my oldest (3 yrs old) is babbling in his room. I used the last 30 minutes to shower, watch some news that I don't want my 3 yr old to see and surf the net (which my 3 yr old seems not to like me to do lately).

I think that anyone reading this has had those mornings where you don't want the peace and quiet to end, you secretly don't want to go get your son out of bed in hope to have a little more "me time" - well the secrets out and I wanted to share it. It's Friday morning and I haven't read the Sunday paper yet, I have a stack of Parenting magazines (Parents, BabyTalk, Parenting etc...) that I have to rifle through, even though they all say the same thing, otherwise I feel like I'm throwing away money, and there are toys everywhere even though I felt like I cleaned up last night before going to bed - It's a never ending cycle!

I LOVE being a Mom - but some days I just want to scream and hide. I think that is normal - I'd be sad to find out that it's not. My 3 year old is driving me crazy these days - he acts out to get attention and every time I'm on the phone, on the computer or doing anything not directly related to him I can be sure he'll throw something at his brother, break something, or otherwise guarantee that he gets the attention he wants.

I should go - I really do have to get my son up - he should have breakfast.